Here are the answers to the most frequently asked questions. We strongly recommend that you read everything in this page.
If my room key opens the main entrance lock as well, does that mean every room key opens every door?
The website I used to make my booking said I can pay on arrival, but I just received an email saying that if I don't pay now my booking will be cancelled. Why?
The website I used to make my booking said I can pay on arrival, but I looked at my bank account and I see the payment has already been taken. Why?
Nobody mentioned I had to pay for parking / It didn't say on the website that I have to pay for parking
Here’s the screenshot from Booking.com:
Here’s the screenshot from Laterooms.com:
And here’s a second screenshot from Laterooms.com:
All these pages can be seen before a guest decides to make a booking, so that they know that parking is charged for and consider that in their decision. We also mention it before guests make a booking over the phone, for the same reason. And, of course, we also mention it on our website, in the Hotel Facilities page.
A friend/relative stays at a nearby hotel but they can't find a place to park. Can they use your car park?
I saw a review online that says you keep stag or hen parties together with families! Why would you do that?
When we know that a booking is made by people who come to party or by stag/hen companies, we always allocate rooms which are a fair distance from the singles, doubles, triples or small family rooms, to avoid disturbances. But, unless guests actively inform us (i.e. call us), we can only use our experience to guess who a booking will be for.
It is standard practice for us to swap rooms to ensure everyone will be happy with their stay, even at the very last minute (at the time of check-in). We aren’t aware of any existing system or technology that can help a hotel know who (or how loud) their guests will be in advance, just from their name (if you do, please contact us asap, we want your wisdom). So the answer is that we make every possible effort to ensure stag or hen parties aren’t allocated rooms next to families. If a family comes to check in at 9pm on a Saturday night and the rest of the hotel is already fully booked, there’s not much we can do.
If there’s something else you’d like to ask that’s not been covered above, please don’t hesitate to contact us.